Managed services have changed, and if you haven’t taken a hard look at your managed services offerings in the past few years, or if you are using a specific method that worked back then, chances are very good that you are falling behind.
The managed services offerings that worked so well as recently as a few years ago are rapidly becoming obsolete, for several reasons.
Your customers are looking for completely different managed services today.
Simple monitoring and system management are no longer enough – what used to be a unique service with high value has turned into a commodity, and the value is rapidly diminishing.
The old paradigm of managed services is already in the coffin, and in this post I discuss 3 nails that are going to seal it shut.