In my post 3 Nails In The Coffin – The New Paradigm of Managed Services, I talk about the changes that are turning your once-valuable services into low-priced commodities.
Customer needs are changing, and I’m seeing a lot of IT support companies who insist on providing the same products and services that they’ve offered all along.
And they’re struggling.
It’s no longer enough to simply offer monitoring or “Proactive Support” for your customers – they can get that virtually anywhere.
You need to evaluate your service offerings and find ways to bring more value to the table, or you risk becoming obsolete.
You need to show your customers how your products and services help the IT department drive revenue to their company.