Larry’s a little excited right now. That’s because he just saw an alert pop up on his monitoring dashboard.
That’s a good thing, because Larry is responsible for responding to alerts generated by your monitoring service.
You see, Larry is your first responder, and it’s his job to get the alert, triage it, and send it on to the next level.
The problem is, a lot of companies would probably fire Larry – most wouldn’t even hire him, and that is a critical mistake.
Here are five reasons why you would probably fire Larry, and why it will make your monitoring service suffer if you do: