Five Reasons Why You Would Probably Fire Larry

Like this post? Share it!

Meet Larry.

Larry’s a little excited right now. That’s because he just saw an alert pop up on his monitoring dashboard.

That’s a good thing, because Larry is responsible for responding to alerts generated by your monitoring service.

You see, Larry is your first responder, and it’s his job to get the alert, triage it, and send it on to the next level.

The problem is, a lot of companies would probably fire Larry – most wouldn’t even hire him, and that is a critical mistake.

 

Here are five reasons why you would probably fire Larry, and why it will make your monitoring service suffer if you do:

  • Image Description

    In order to read the rest of this post you must be a member.

    If you are already a member, log in using the Member Login section to your right.

    You're Not a Member?

    I take the concepts and principles I teach in my direct consulting engagements and break them down for you on the MSP Masters website. There is a lot of valuable content available for free, and there is much more available to MSP Masters members only.

    "If you are an IT service provider, this is an excellent forum to join. Helpful ideas and views on providing the proper services to your customers. John has helped many service providers build their offerings throughout his career. Now he is offering this knowledge to all service providers. You will find that it is well worth it." - Chris Blanchard, Director at Implied Networks

    "The MSP Masters website is a must for any managed services provider. Most of the free content on the site is enough to transform your business alone and the members only content just continues to build on that. As an owner of an MSP for over 7 years I find this site to be an extremely valuable asset to my business and always look forward to John's thoughts on ways to better my business processes and services. " - Timothy Martin, President/CEO Neoscope Technology Solutions

    If you are not currently a member, click below to learn how to access Members-Only content for $1.

    30 Days of Full Access to MSP Masters For $1

    Learn More


Like this post? Share it!

Start Your Trial Today!

Member Login

Username:
Password:

Lost Password?

Like MSP Masters On Facebook

Follow MSP Masters On Twitter