Managed Services

The Managed Services section breaks out topics that are critical to the success of your Managed Services business

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  1. Stop Fighting Fires

    Break Fix services, a.k.a. “Block Time”, where services are made available on a pre-paid retainer basis are relatively easy to sell, and provide much-needed cash up front. Block time is a great way for small service providers to get started. It’s just not scalable. If you provide block time support...
  2. Don’t Use Replacement Referees As Virtual CIOs

    In 2012, a labor dispute between the NFL and the referee’s association meant that demonstrably unqualified referees were put in charge of officiating several games. The replacement refs were a disaster, which really should come as no surprise, given they weren’t qualified in the first place, and made calls that...



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