Break Fix services, a.k.a. “Block Time”, where services are made available on a pre-paid retainer basis are relatively easy to sell, and provide much-needed cash up front.
Block time is a great way for small service providers to get started.
It’s just not scalable.
If you provide block time support you probably know the two big problems:
- You don’t know when your customer is going to call
- Your customer wants the problem fixed NOW – you can only focus on putting out fires
- Over time, your customer wonders what value you are actually providing
The more customers you have on block time, the more difficult it is to keep up with the unpredictable demands – you end up running around.
It’s inefficient, extremely difficult to scale.
There’s a better way.
Stop fighting fires.
In my post The Easy Way To Convert From Block Time To Managed Services I talk about ways to break the cycle.