Your Managed Services CANNOT Grow Without This

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If you are responsible for a Managed Services operation – it can be as Director of Managed Services, VP of Managed Services, or if you own a company that provides Managed Services to your customers, then there is a critical piece of your operation that you simply can not overlook if you want to grow your Managed Services operation.

What is that piece? It’s called a Runbook

A Runbook is your managed services bible, and it lists every action for every situation your managed services team faces – whether it is calls, emails, monitoring alerts – the list goes on.

It’s also one of the reasons why service businesses struggle to grow.

In this article, I’m going to tell you the key components of a Runbook, and the specific benefits each component provides – not only Managed Services, but for Sales, Professional Services, and Marketing.

 

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